← Back to MineX
Privacy Policy
Last Updated: March 25, 2026
Summary
MineX ("we," "us," or "our") operates an MMORPG game within Minecraft. We are committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights regarding your information.
Key Points:
- MineX does not custody your funds or control your wallet
- Payment processing and KYC are handled by licensed third-party providers
- We collect only the data necessary to provide our gaming services
- You can request deletion of your data at any time
1. Information We Collect
1.1 Information You Provide
- Account Information: Minecraft username, email address (for wallet and communications)
- Profile Data: In-game character names, preferences, and settings
- Communications: Messages you send to our support team, feedback, and survey responses
1.2 Information Collected Automatically
- Gameplay Data: Game progress, achievements, inventory, transaction history within the game
- Device Information: IP address, Minecraft client version, connection timestamps
- Usage Data: Session duration, features used, in-game interactions
1.3 Information from Third-Party Services
When you use payment or wallet services integrated with MineX, our partners may collect additional information:
| Service Provider |
Data Collected |
Purpose |
| GameShift / MetaKeep |
Email address, wallet transactions |
Non-custodial wallet infrastructure |
| Coinflow |
Identity documents, payment details, KYC data |
Fiat payments, on/off-ramp, compliance |
| Tebex |
Payment information, billing address |
Direct purchases (cosmetics, ranks) |
Important: MineX does not have access to your full payment card details, bank account information, or identity documents submitted to Coinflow for KYC purposes. These are processed directly by our partners under their respective privacy policies.
2. How We Use Your Information
- Provide Services: Operate the game, manage your account, process in-game transactions
- Improve Experience: Analyze gameplay patterns, optimize performance, develop new features
- Security: Detect fraud, prevent cheating, protect against unauthorized access
- Communications: Send service updates, respond to inquiries, provide customer support
- Legal Compliance: Meet regulatory requirements, respond to legal requests
3. Wallet and Payment Data
Non-Custodial Architecture
MineX uses a non-custodial wallet system powered by GameShift and MetaKeep:
- Your wallet private keys are never held or controlled by MineX
- Each transaction requires your approval via email OTP verification
- On-chain assets (USDC, NFTs) are secured by blockchain technology
- MineX cannot access, freeze, or transfer your funds without your authorization
3.1 On-Chain Transactions
Blockchain transactions are publicly visible and permanent. Your wallet address and transaction history on the Solana blockchain are public information. We recommend not sharing your wallet address if you wish to maintain privacy.
3.2 Fiat Payment Processing
When you purchase items with fiat currency or withdraw funds:
- Coinflow processes card payments, bank transfers, and handles KYC/AML verification
- Tebex processes direct purchases as the Merchant of Record
- MineX receives only confirmation of successful transactions, not your payment details
4. Data Sharing and Disclosure
4.1 Service Providers
We share data with trusted partners who help us operate our services:
- GameShift: Wallet infrastructure and marketplace services
- MetaKeep: Secure key management and wallet custody
- Coinflow: Payment processing and regulatory compliance
- Tebex: Merchant of Record services
- Hosting Providers: Cloud infrastructure (servers, databases)
- Analytics: Aggregated, anonymized gameplay analytics
4.2 Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights, safety, or property.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity.
4.4 We Do NOT Sell Your Data
MineX does not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and authentication for all systems
- Regular security audits and vulnerability assessments
- Non-custodial wallet architecture eliminates fund custody risks
- Third-party payment processors handle sensitive financial data
While we implement industry-standard security measures, no system is 100% secure. We encourage you to use strong passwords and protect your email account used for wallet verification.
6. Data Retention
- Account Data: Retained while your account is active, plus 3 years after deletion request
- Gameplay Data: Retained while your account is active
- Transaction Records: Retained for 7 years for legal and tax compliance
- On-Chain Data: Permanent (blockchain transactions cannot be deleted)
- Support Communications: Retained for 2 years
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@minexsol.com.
8. Children's Privacy
MineX is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately.
Users between 13-18 may require parental consent for certain features, particularly those involving payments or KYC verification.
9. International Data Transfers
MineX operates globally. Your data may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers, including:
- Standard Contractual Clauses (EU)
- Data Processing Agreements with service providers
- Compliance with applicable data protection laws
10. Third-Party Links and Services
Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies:
11. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending an email notification for material changes
Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions, requests, or concerns: